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CONTACT

TALK TO A HUMAN

Tell us about the ceremony and we will come back to you. If you are already a customer, say so — your enquiry is routed against your plan's response target rather than joining a general queue.

SEND US A MESSAGE

Only if you would rather we called than wrote.

How many categories, when the ceremony is, and what you are using today — that is usually enough for a useful first reply.

We use what you send here to reply to your enquiry and nothing else. See our Privacy Policy. No marketing without your say-so.

OTHER WAYS IN

Email

hello@accolade.live — general enquiries and sales.
privacy@accolade.live — data protection, DPAs and subject access requests.

When you will hear back

  • 4 business hours — first reply on Enterprise
  • 1 business hour — first reply on Agency
  • 1 business day — first reply on Professional
  • New enquiries — one working day, and usually the same day

Agency customers additionally receive a 1-hour first response to P1 reports, 24/7, on event dates registered with us in advance. Outside registered event dates, the Agency target published on accolade.live/support applies. The full table, including the P1/P2/P3 definitions, is on Support & SLA.

Before you write

Setup, judging, billing and export questions are usually answered faster by the Help Centre or the FAQ. If you want to see the product first, start free or book a call.