Accolade ("we", "us", "our") is a trading name of Refine Events Ltd, registered in England and Wales. We operate the platform at accolade.live. Our registered address is available on request by emailing hello@accolade.live.
We are the data controller for personal data collected through our website and platform. Our Data Protection Officer can be contacted at privacy@accolade.live.
When you create an account or request a demo, we collect your name, email address, organisation name, and any other information you provide during signup.
We automatically collect information about how you use the platform, including pages visited, features used, session duration, browser type, device type, and IP address.
Data you enter into the platform about your events, including nominee information, guest lists, judge details, sponsor details, and ceremony schedules. This data is controlled by your organisation and we process it on your behalf.
Payment processing is handled by Stripe. We do not store credit card numbers. We retain your billing email, plan type, and transaction history.
We use your data to:
We will not sell your data to third parties. We do not use your event data for advertising.
We process personal data under the following lawful bases under UK GDPR:
We share data only with:
All third-party processors are bound by data processing agreements. We do not transfer data outside the UK/EEA unless adequate safeguards are in place.
Active account data is retained for the duration of your subscription. After cancellation, your data is retained for 90 days to allow export, then permanently deleted. Financial records are retained for 7 years as required by UK law.
Under UK GDPR, you have the right to:
To exercise any of these rights, email privacy@accolade.live. We will respond within 30 days.
We use essential cookies to keep you logged in and maintain your session. We use analytics cookies to understand how the platform is used. See our Cookie Policy for full details.
We protect your data with encryption at rest and in transit (TLS 1.2+), secure session management, access controls, and regular security reviews. Our servers are hosted in the UK.
Accolade is not intended for use by anyone under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
We may update this policy from time to time. Material changes will be communicated via email. The "last updated" date at the top always reflects the current version.
For any privacy-related questions, contact us at privacy@accolade.live.