Real humans. Fast answers. A team that knows your event by name. Whether you're three weeks out or three minutes from showtime, we're with you.
Whether you're on the Free plan or running multiple ceremonies, these come as standard.
Step-by-step guides for every module. Written by the team that built it. Updated as we ship.
Describe your event in a sentence. The wizard pre-fills your modules so you're working in minutes, not weeks.
If something's wrong on our side, you'll know before you have to ask. Subscribe by email for live updates.
From Professional upwards, every issue gets a written response time. No "we'll get back to you when we can." No queues you can't see.
Self-serve and ready when you are
Email support with a guaranteed reply
A named contact who knows your account
Direct founder line on the nights that matter
The night of your ceremony isn't the night to be on hold. Agency tier puts an engineer one message away — including evenings and weekends — on every date you've flagged as a live event.
At onboarding, Agency customers give us their event calendar. On every registered event date — ceremony night, judging deadline, sponsor reveal — you get a direct founder line. No paying for cover you don't need.
Agency customers get a contact who's reachable on registered event days, including evenings and weekends. Drop a message during your ceremony, you get a real person. Not a ticket queue.
Every Accolade incident, current and historical, on a single public status page. Subscribe and your whole team gets notified the moment something changes.
We target 99.9% uptime. Where we miss it, Enterprise and Agency customers get service credit automatically applied. Hosted in UK/EU, encrypted end-to-end.
Most Professional customers run their first event within four weeks. Enterprise and Agency customers get a full setup team behind them.
A short call (or AI Setup Wizard for Free + Pro) captures categories, dates, sponsors, judges.
AI Wizard pre-fills every module Enterprise+ unlocks — press releases, speeches, run of show, the lot.
Two live training sessions on Enterprise. Bespoke programme on Agency. Recorded for new joiners.
Quarterly on Pro, monthly on Enterprise, bi-weekly on Agency. We surface what's working, what to improve.
Hosted on UK and EU infrastructure. Daily encrypted backups. Multi-tenant isolation on every read and write. Your data is yours, always.
Measured monthly. Service credits when we miss.
Data never leaves the region.
TLS 1.3 in transit. Daily encrypted backups.
35-day retention. Point-in-time restore on request.
30 minutes with our team. We'll walk through what your event needs and which support level fits. No hard sell, no pressure.