These Terms of Service ("Terms") constitute a binding agreement between you ("Customer", "you") and Refine Events Ltd trading as Accolade ("Accolade", "we", "us"). By accessing or using accolade.live, you agree to these Terms. If you do not agree, do not use the platform.
Accolade provides a cloud-based event management platform for awards ceremonies, conferences, and weddings. The platform includes tools for nominations, judging, guest management, sponsorship, ticketing, ceremony production, and related workflows.
We reserve the right to modify, suspend, or discontinue any part of the service with 30 days' notice. Critical changes affecting your data or access will be communicated via email.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your login credentials and for all activity under your account. Notify us immediately at hello@accolade.live if you suspect unauthorised access.
You must be at least 16 years of age to use Accolade. Organisations must ensure that the individual creating the account has authority to bind the organisation to these Terms.
Accolade offers four tiers for awards events: Free, Professional, Enterprise, and Agency. Conferences are billed under the Summit plan. Weddings are billed under the one-time Occasions plan. Pricing is published on our website and may change with 30 days' notice. Existing subscribers retain their current pricing for the duration of any pre-paid term and for at least 90 days after notice of change.
Each tier carries enforced limits on the number of events, seats, and guests. As of the date above:
An "event" is defined in our Acceptable Use Policy. Attempting to circumvent event limits by re-using a single event record for multiple physical events is a breach of these Terms and may result in account suspension and back-billing for the appropriate tier.
Paid awards plans are billed monthly or annually. Annual billing includes a 20% discount. You may upgrade or downgrade at any time; upgrades take effect immediately with pro-rated billing; downgrades take effect at the next billing cycle.
Summit is billed monthly or annually like an awards plan. Occasions is a one-time payment covering the full event lifecycle for a single wedding; no recurring charges.
The Intelligence add-on (£1,500/mo) is available on any paid tier and includes unlimited AI sponsor dossiers, AI proposal generation, sponsor matching, live pricing benchmarks, and quarterly market intelligence reports. It does not change your underlying tier limits.
Payments are processed by Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis (for monthly/annual plans) or as a one-time charge (for wedding/occasion plans). All prices are in GBP and exclusive of VAT unless stated otherwise.
Failed payments will be retried up to 3 times over 7 days. If payment cannot be collected, your account may be suspended until the balance is resolved. After 30 days of non-payment, the account may be downgraded to Free or terminated at our discretion.
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access until that date.
Annual plans are refundable within the first 30 days. Monthly plans are not refundable for partial months. One-time Occasions plans are non-refundable after 14 days or once event data has been entered, whichever comes first.
Founder-tier or promotional pricing granted under a written agreement (e.g. promo codes such as BPA-2026 or ENTERPRISE-FOUNDER) is locked in for the lifetime of the account and survives subsequent price changes, unless that account is in material breach of these Terms.
You retain full ownership of all data you enter into the platform. We process your data solely to provide the service, as described in our Privacy Policy.
Accolade is a multi-tenant platform. Each customer's data is stored in shared infrastructure but isolated at the row level by organisation ID. We commit to enforcing this isolation on every read and write. Where a tenant has a custom subdomain (e.g. yourname.accolade.live), requests are additionally scoped to that tenant's organisation. We do not share customer data between tenants and we do not allow other tenants to access your data.
You can export your data at any time via CSV or PDF from your dashboard. After cancellation, your data is retained for 90 days for export purposes, then permanently deleted from primary databases. Encrypted backups containing your data are retained for a further 35 days, then deleted on rolling-window expiry.
Your use of the platform is also governed by our Acceptable Use Policy. In summary, you agree not to:
The Accolade platform, brand, design, code, and documentation are owned by Refine Events Ltd. Your subscription grants you a non-exclusive, non-transferable licence to use the platform for your events.
Content you create within Accolade (proposals, letters, reports) belongs to you. Templates and AI-generated content are provided under a royalty-free licence for your commercial use.
We target 99.9% monthly uptime measured against the production platform, excluding scheduled maintenance windows announced in advance.
Support response-time SLAs vary by tier and are published at accolade.live/support. Free customers receive community and documentation support only. Paid tiers receive written first-response SLAs by severity (P1 outage, P2 broken feature with workaround, P3 question / minor). Agency customers additionally receive 1-hour 24/7 P1 response on registered event days.
If we miss a published SLA in any given month, Enterprise and Agency customers may claim a service credit equal to 10% of that month's fee per 0.1% of uptime below 99.9%, capped at one month's fee, by emailing support@accolade.live within 30 days. Service credits are the sole and exclusive remedy for SLA misses.
To the maximum extent permitted by law, Accolade's total liability is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages, including lost profits, data loss, or business interruption.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
You agree to indemnify and hold harmless Accolade from any claims arising from your use of the platform, your event data, or your violation of these Terms.
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms with 30 days' notice. Continued use after the notice period constitutes acceptance. Material changes will be emailed to account holders.
Questions about these Terms? Email hello@accolade.live.